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The SysAid FAQ — List 1
Interested in
SysAid?
The following FAQs were
prepared for those interested in trying, purchasing, or learning
about SysAid.
Who is SysAid for?
SysAid is designed for IT managers who seek to
improve service quality while reducing costs and overhead. SysAid
offers efficient, feature-rich asset management and help desk
management.
What
is asset management?
The ability to organize, view, and remote control
the computers, printers, and other assets on a network. Using
SysAid, you can view a list of your organization's assets. You
can view assets' details, such as hardware and software. You can
even remote control assets, using your own keyboard, mouse, and
screen to operate them.
What
is help desk?
Help desk lets users submit service requests
(which desrcibe problems and request solutions), which administrators
respond to. SysAid lets administrators sort, search, and solve
service requests efficiently. Our help desk is designed to be
used within organizations.
What
versions of SysAid are available?
There are two versions of SysAid.
The first is an online, hosted version. To use
this version, you simply log in via our website.
The second version is installed on a computer
in your organization.
Which
database does SysAid use?
SysAid can use one of the following databases:
Oracle, Microsoft SQL Server, IBM DB2, FireBird, and MySQL.
The free version supports only FireBird databases.
What
are the system requirements for an end user?
For installing the SysAid agent, so that SysAid
can detect the computer, you need Windows 9x, NT, 2000, XP, 2003
or Linux
For submitting service requests, you need only
a web browser compatible with IE 5 or Netscape 6 or Mozilla 1.
What
are the system requirements for administrator?
Any web browser compatible with IE 5. Netscape
6, or Mozilla.
How
does SysAid work with firewalls?
SysAid is installed within your organization:
By default, SysAid listens on port 80 (this was
set during installation). Make sure your firewall keeps port 80
open. Thus, you'?ll be able to connect to SysAid from outside
your network.
You are using the hosted version of SysAid:
You can contact SysAid via port 80. SysAid will
never initiate contact with your computer. However, SysAid occasionally
needs to contact your computer, for example, to view its inventory.
To solve this, your computer automatically initiates contact with
SysAid every once in a while. SysAid saves messages to send during
these times.
Can
I integrate SysAid with IIS or Apache?
Yes. If you are
interested in this option, contact
us with details, and we'll help you set it up.
Can
I use SysAid with Linux ?
The full version of SysAid
can be installed on Linux, but this requires some manual work.
You can contact us for instructions.
Since we currently have
no automatic installation for Linux, we cannot provide the free
version for it. We can provide instructions and help for Linux
users who purchase the full version.
In the future, the free version will support
Linux.
Your
question was not answered here?
Check
the other FAQ lists, or contact us for support. If you have access
to a SysAid account, you may also view the help files.
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