SysAid Helpdesk Software
With SysAid Helpdesk Software* end
users can submit service requests via a simple, online form.
Administrators can view, sort, search through, and respond
to these requests. The product includes a knowledgebase,
escalation rules, automatic notifications, detailed reports,
and many other features. It uses Email, SMS, and IM to provide
the most efficient methodology possible. Built especially
for internal help desk.
 Maximize
Your IT Management
- Using our web-based application, let end users submit
service requests via simple, online forms.
- Sort, search through, and deal with service requests
using an efficient methodology.
- Print reports on the state of your help desk.
- Communicate with users via Email, SMS, and instant messages.
- Utilize various features such as escalation, automatic
notifications, a knowledgebase, and more.
- Manage your organization's inventory.
- Increase efficiency with a friendly interface (available
in various languages).
- Easy integration! Retrieve users from LDAP servers,
such as the Active Directory. Integrate with web servers
such as IIS or Apache. Use SysAid with single-sign-on
systems.
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