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 In house solution

 Web based solution

 Web Service

Available as either an installed, in-house solution, or on a fully-hosted secure ASP basis, SysAid is implemented as a web service. In-house, SysAid resides on either a shared or dedicated service, within the corporate firewall. As an ASP solution, the SysAid server resides in Ilient’s hardened and fully firewall-secured environment, and is completely compartmentalized, to avoid organizational data overlap or “leakage.”

With no client installation required, SysAid is accessed via standard browser – either over the Internet (via secure SSL socket), or via corporate intranet. Communication between SysAid components is via XML-based protocols.

 Secure Access for IT Personnel

Each member of the IT team receives a unique username and can manage his/her service tasks from the SysAid web console, and access the SysAid center via browser.

 End users and Company Servers

The SysAid enduser module (agent) is installed on all company computers (desktops, laptops, and servers). This lightweight application:

• Allows users to submit service requests.
  
• Sends updates about computer inventory automatically.
  
• Sends events from the computer logs automatically.
  

 Seven Logical Modules

The SysAid system is divided into seven logical modules:

• Helpdesk Module - tracks service requests, assigns tasks by subject, preferences, or location, and displays all corrective actions taken.
  
• Asset Management Module – allows full management and tracking of hardware and software assets. Agents automatically scan all network computers (enduser and server) and record hardware and software inventory in computer file. All changes are automatically recorded and reported.
  
• Remote Control Module - provides remote access to all system components via agents installed on all network computers, and allows corrective actions to be taken according to preset rules and preferences. This module also reports any changes in system hardware or software.
  
• Communication Module - supports quick transmission of messages between all users via SMS, Email, or IM.
  
• Report & Analysis Modules - issues detailed reports about all hardware and software components, events, and changes executed; provides analysis of system and IT department performance data, and allows pinpointing of bottlenecks; recommends enhancements to boost system performance.
• Project and Task Management-
  • Create, list, and manage projects and tasks
  • Track work progress
  • Track resource usage (work force)
  • Allocate time wisely
  • Keep record of all activities
  • Store relevant documentation
• Manager Portal- keeps you regularly informed of the activity of your IT team, saves time, and provides a very clear overall picture of your IT department. Thus, the Manager Portal allows you to quickly and easily identify and solve your shortages.

    System Requirements

  • Endusers and Servers - the agent is installed on the computer of the end user. It can be installed on any computer running on Windows 9x, Windows NT, Windows 2000, Windows XP, Linux, or Solaris.
    
  • IT Department Team Members - any computer running a browser (Internet Explorer version 5+ or Netscape version 6+).
    
  • Communication and Interface
    
    • ASP Option - all modules require access to the Internet. Access through firewalls is supported via TCP/IP on port 80 (http) and 443 (https).
      
    • In-House Option – access to application server via TCP/IP on port 80 (http) and 443 (https)