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 Feature-Rich for Maximum Performance

  Installation and Implementation:

• Fully web-based solution requires no installation and integration.
  
• Available in full ASP solution model with zero technical overhead.
  
• Automatic installation on all machines via lightweight agent download.
  
• Low system resource usage.
  
• Demonstrate IT performance with accurate and accessible reporting tools.
  
• Agent allows submission of service requests, automatically submits changes in computer inventory, and sends events from computer log to SysAid.
  
• Agent also serves as remote control component.

  Help Desk Administration:

• Service requests are directed promptly from the enduser computer to the IT department with a single keystroke.
  
• Automatic routing of service requests according to pre-defined parameters and priority.
  
• Automatic logging of all service requests and corrective actions until final remedy.
  
• Customizable help desk interface allows sorting of service requests by type, preferences and severity.
  

  Asset Control & Management:

• All machines, including servers, monitored constantly for hardware and software changes.
  
• Automatic, scheduled scanning of all machines for changes.
  
• All reported changes saved in a permanent “computer record,” which contains hardware/software and service history.
• Easy integration to external purchasing and ordering systems via XML.
  

  Reports and Analysis:

• Extensive reporting capabilities to monitor system data and analyze costs.
  
• Log files keep records of calls, including time spent on each call.
  
• Large selection of pre-defined reports on service and assets, and creation of tailored reports on demand.

  Security:

• All communications safeguarded with "military strength" encryption technology - 128bit SSL, TLSv1.
  
• Access to system by username/password only.
  
• Access to all machines strictly controlled.
  
• All user and service data stored in central, secure database.
  

  Remote Control:

• Anywhere to anywhere access via secure web connection.
  
• Full IT control of remote computer.
  
• Communication with remote user via SMS, IM, or Email.
  
• Access to computers and other machines is granted for users working from home or using a remote machine.

  Project and Task Management:

  Manager Portal :

• An immediate and customizable overview of the state of affairs in your organization is provided by four selected charts in the dashboard
• Automatic scheduling for a wide selection of reports on assets, workflow and service quality
• Reports can be automatically sent to any number of users, on a monthly, weekly, or even a daily basis
• Reports can be modified to suit the specific needs of your organization
• Entirely new reports can be designed and added to the system