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As the ratio of computers to IT staff grows, so has the visibility
of the IT department in organizations – and efficiency and
measurable responsiveness have become crucial. Maintaining short
time to repair, maximizing system up-time, consistently demonstrating
the highest level of service: these challenges have become mission-critical
for IT.
With Ilient’s SysAid, IT Managers
no longer have to compromise between service quality and service
management. SysAid helps IT take
cost-effective control of all department functions, while actually
lowering operational overhead.
SysAid is available as either an
in-house, installed solution, or as a fully-hosted ASP solution.
Completely web-based, SysAid has
no hidden implementation costs or proprietary technology to bog
down IT staff. SysAid centralizes
IT management by concentrating all information – user data,
service request history, and hardware/software inventory - into
a single, easily accessible and user-friendly interface. SysAid
lowers the burden of administration, allowing IT to concentrate
on core competencies.
 SysAid
will help your IT department...
- automate handling of service calls and measure response time
on-the-fly.
- lower down-time through more efficient system management.
- maintain and manage hardware and software inventory.
- serve remote users efficiently and securely.
- demonstrate IT performance with accurate and accessible reporting
tools.
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