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SysAid is IT management software
designed to save you time and money. Combining help desk and asset
management into a single, friendly package, SysAid raises IT management
to a new level.
How is SysAid different from other help desk software?
- SysAid is built specifically
for IT management. It can better meet the demands of organizations
seeking internal help desk.
- SysAid is the only IT software
to offer full communication abilities. SysAid not only lets
users send Email, SMS, and instant messages to one another—it
can even contact them itself, automatically. Time-consuming
phone calls are replaced with modern, efficient communication.
- SysAid offers minimal setup
and maintenance time. Available as either an installed solution
or an online hosted solution, SysAid provides record-speed implementation
and integration.
- SysAid works on multiple platform
environments, such as Windows and Linux.
- SysAid offers an all-in-one
solution. A single interface provides help desk, remote control,
asset management, IT activity analysis tools, and more.
- Fit for technical and non-technical users, SysAid is intuitive
and easy to use.
How will SysAid benefit your
organization?
- Improved Service Quality – With SysAid,
IT can respond faster to service requests. This means not only
resource savings, but also increased end-user satisfaction.
- Increased Productivity – SysAid
raises IT productivity and overall system availability by cutting
down time spent on administration maintenance.
- Tighter asset control – Using
SysAid, you can control and view the details of all assets
under IT responsibility. Make sure software is licensed, hardware
is updated, etc.
- Lower costs – SysAid enforces
a professional methodology.
What are some of SysAid's
features?
- Based on parameters such as category and location, service
requests can be configured to automatically reroute, change
their priority or due date, and perform other actions.
- Service requests can be sorted according to user, due date,
and other fields.
- Administrators can create escalation rules.
- Service requests can be placed in a knowledgebase, which can
be easily searched.
- End users and administrators are automatically notified about
new, modified, and escalated service requests.
- Desktops, laptops, and other assets are listed and grouped
using an automatic deployment tool.
- Hardware and software changes are updated automatically.
- Machines can be fully remote controlled by administrators.
- Easy integration to external purchasing and ordering systems
via XML.
- All reported changes are saved in a permanent computer record,
which contains hardware/software and service history.
- Automatic reports on help desk activity, service quality,
hardware/software inventory, and more.
- Reports can be configured to match administrators' needs.
- Create, list, and manage projects and tasks
- Track work progress
- Track resource usage (work force)
- Allocate time wisely
- Keep record of all activities
- Store relevant documentation
Manager Portal
- An immediate and customizable overview of the state of affairs in your organization
- A wide choice of reports that can be scheduled, customized, and sent to different users
- Various possibilities to modify reports according to your specific needs, or to create entirely new reports
SysAid sets a higher standard in
IT management software. Unlike other help desk software, SysAid
specializes in IT, built exclusively for organizations' internal
use. It's professional software for professional people.
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